MARSHALL, Mich. (Oct. 6, 2010) – Select Registry TM, Distinguished Inns of North America is pleased to announce that three members have achieved perfect scores in their 2010 quality assurance inspections. In the organization’s 40-year history, this is the first time ever that a trio of inns have aced this inspection in a single year. Select Registry’s 2010 perfect-scoring properties are: Rabbit Hill Inn of Lower Waterford, VT; The Honor Mansion in Sonoma Wine Country, CA; and Historic Jacob Hill Inn in Providence, RI. This is Rabbit Hill Inn’s second consecutive perfect score and one of only two inns nationally to ever achieve this distinction.
“Rabbit Hill is a spectacularly maintained and appointed property!” the inspector said about his May inspection of this 19-room lodging in pristine Northeastern Vermont. “(Innkeepers) Brian and Leslie make guest satisfaction their priority, providing dinner and breakfast options of the highest quality and appointing guestrooms to a degree that makes guests feel supremely relaxed and pampered.”
This romantic hideaway was among just three country inns recognized in Travel + Leisure’s 2009 World’s Best Hotels list. Rabbit Hill occupies a refurbished house and tavern, both more than 200 years old. Guestrooms feature fireplaces, double whirlpool tubs, and private porches, offering spectacular views of the White Mountains. Among the other comforts: free Wi-Fi and in-room massage service. The award-winning gourmet dining room serves seasonal, “pasture-to-plate” fare from local farms, all in an elegant and intimate setting.
Established in the early 1970s, Select Registry’s inspections are the inn-keeping industry’s longest running and most comprehensive quality assurance program. To gain admission to this “best-of-the-best” collection, inns must undergo rigorous evaluations on an ongoing basis. Of the 20,000 inns and bed and breakfasts in North America, only 400 have qualified to join this elite portfolio.
“We are delighted to recognize Rabbit Hill Inn, Honor Mansion and Jacob Hill Inn for their commitment to excellence,” says Will Carlson, Select Registry’s executive director. “In the entire history of our organization, no more than 10 properties have ever achieved perfect scores. That makes us particularly proud of the unique accomplishments of these three exemplary inns. “Our quality assurance program is exacting, to say the least,” Carlson continues. “It is designed to give travelers the confidence that each inn or B&B they visit has met the very highest standards.”
For objectivity, Select Registry inspections are performed by an independent hospitality consulting firm, Quality Consultants, Inc., based in Rhode Island. Under the Select Registry system, an inspector with years of industry experience checks into the inn anonymously, spends the night and conducts a meticulous assessment. The evaluation covers the full gamut, from appearance, ambiance and hospitality down to minute details of the grounds, common areas, check-in, guestrooms, dining, service and check-out. Are the gardens well tended, the check-in friendly, the bedding plush, faucets gleaming, breakfast freshly baked and served right out of the oven? Is the staff friendly and well informed? Can the innkeepers recommend excellent restaurants within a 15-minute drive? Each inn is evaluated on a 200-point system, which translates into a pass/fail grade for the property. To gain admission to Select Registry and retain that membership, each inn must pass periodic inspections with a grade of 86% or higher. With an eye ever focused on the enhanced guest experience, Select Registry recently raised the bar, voting to increase its minimum passing grade to 88% effective 2011. “Our stringent membership requirements and periodic evaluations assure every Select Registry inn is exceptional,” Carlson explains. “This year’s quality inspections set new records in a couple ways,” he adds, “including the fact that Rabbit Hill and Honor Mansion are each celebrating perfect scores for the second consecutive time. This is truly a remarkable achievement.”
To find out more about Select Registry’s exceptional inns across North America, visit www.selectregistry.com.
About Select Registry
Select Registry is a collection of North America’s most distinctive inns. Member properties must pass rigorous, ongoing quality inspections to gain admission to this unique portfolio. Many are recipients of coveted industry awards for both service and ambiance, including: Best Small Hotels in the U.S., Top Ten Romantic Inns, Best Breakfast in America, Best Places To Watch the Sun Set, and World’s Best Adventure Lodges. Only 400 of the 20,000 inns and bed and breakfasts in North America have qualified to join this “best-of-the-best” collection. To explore Select Registry inns across North America, visit www.selectregistry.com.